Get the most out of your online account


Shop, learn & discover. Make your online account your new bff

Helping you focus on what matters, the Haircare Group website is designed to simplify your life as a salon business owner, manager, or freelance stylist. With a focus on offering our community extensive product ranges from industry leading brands, cutting-edge education programs and inspiration, getting the most out of your online account from Haircare Group is easy, here’s how.

How to browse, shop & pay online


  1. Sign in with ease using your Haircare Group account details to access your customised deals & offers just for you.
  2. Start browsing our extensive range. You’ll discover our latest offers and new product launches. 
  3. To start ordering what you need, once you’ve decided on the quantity, simply click on the add to cart button. 
  4. Once you’ve finalised your order, you can view your items at the checkout to review, add or adjust quantities.
  5. Process your order using a choice of secure payment options. 
    You’ll also receive an email from Startrack with your delivery tracking number, this will give you real-time updates on your order’s delivery status. 

Ways to order on-the-go


  1. Easy re-order: Simply choose an order from the previous 12 months and to re-purchase using our re-order function.
  2. Save your credit card details for fast checkout.
  3. Add Haircare Group’s website to your phone’s frequently visited bookmarks and desktop homepage for easy online access.


Using Your Online Cart as a Wishlist


Using your cart as a wishlist is a great way to order what you need when you need it, or use as a virtual shopping list. Simply add or remove products to your cart and log off at any time to come back later to checkout or revise. 

Here’s how to use your cart as a shopping wishlist; 

  1. Sign in to your account 
  2. Browse the online shop and once you have decided on what you would like to order.
  3. Add products to your cart and leave them there until you’re ready to checkout.
  4. Once all your items are available and ready to purchase, procced to checkout & payment. 

Managing your online account


How do I access my Haircare Group account online?

  1. Sign in using your Haircare Group account details.
  2. If you don't have an account, apply online by filling in a new customer form.
  3. Forget your username? Simply contact our customer service team for assistance. 

How do I pay my account online?

  1. Sign in to your account
  2. Navigate to My Account > Unpaid invoices
  3. Select ‘Saved card or select ‘New card,’ then select card type, and enter your credit or debit card details in the fields provided.
  4. Click ‘Make a Payment’ button at the bottom of the screen. 
  5. You will be redirected to a payment confirmation page

Can I pay my trading account invoices online?

Yes, you can pay your trading account invoices online.

  1. Log in to your account
  2. Navigate to My Account  
  3. Under Account Balances option, select Unpaid Invoices, and then the individual invoice/s to pay
  4. Click on the Pay Now link. 



Here to help you with your returns as quickly and as easily as possible, here’s what you do if you need to return an item*; 
I’ve received the wrong item 
1. Notify us within seven days of receiving your order 
2. We will send the correct item to you straight away 
3. We will arrange for the incorrect item to be collected from you free of charge 
I’ve received a damaged item 
1. Notify us within seven days of receiving your order 
2. Send us a picture of the damaged item/s 
3. We will send a replacement to you straight away 
4. We will advise what to do with the damaged item 
I haven’t received something I ordered 
1. Notify us within seven days of receiving your order 
2 Send us a picture of your order and we'll investigate 
3. We will update you and send a replacement or arrange a refund if there's an error. 
For more information about our returns process, click here.
*We can only accept products that have been unopened and unused. We do not accept any change of mind returns.

Common FAQs


How do I become a stockist? 

Existing account holders can fill out the Become a Stockist form online. If you don't have an account, apply online by filling a quick and easy form. 

What are the benefits of creating a Haircare Group account?

  • Access special industry-only prices on exclusive salon products, education, and equipment.
  • Enjoy special deals and promotions, apply for trading terms, and place orders through various online and offline channels.
  • Access to your online account to quickly order, re-order and pay invoices.
  • Browse our full range online anywhere, anytime. 

Which brands does Haircare Group stock? 
With an industry-leading portfolio of salon professional brands, Haircare Group imports and distributes some of the most internationally recognised and celebrated hair and beauty products such as evo, Lakmé, Moroccanoil, Color Wow, OLAPLEX, Kaleo, Keune, Reuzel, Denman, Framar and many more.

Who can buy from Haircare Group? 
To purchase from Haircare Group, you must be a professional hairdresser or beauty therapist. If you don't have a Haircare Group account, apply online.

How much does delivery cost and where do you deliver? 
Delivery fees are location-based and automatically added at checkout based on your postcode.

How long will my order take to arrive?

  • For metro areas: 2-5 business days
  • Regional & remote areas: 2-10 business days.
  • Orders placed on weekends or public holidays will be processed the next business day.

Can I ship to multiple addresses? 
By creating an account, you can store multiple addresses for future orders. However, you cannot split an order to be shipped to multiple addreses. You will need to seperate your orders if you need items shipped to multiple addresses.

Here to support you


Our online customer service team is on-hand to assist you and your team with any online ordering questions you have. You can easily chat, text or call if you need assistance for returning products, delivery times and information about our range.  
For further information about Haircare Group and its online services, head over to our Help Centre or contact our customer service team by chat, text or phone. 

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