Our Delivery Policy in Australia

Orders Processing and Shipping         Delivery Fees        Delivery Tracking

CHRISTMAS ORDER CUT OFF DATES

NEED YOUR ORDER IN TIME FOR CHRISTMAS?

To avoid disappointment and ensure you receive your Haircare Group order before 25th December please refer to the the order cut off dates detailed below:

Metro customers:  
Please place your orders before COB Friday, 15th December to allow for processing and shipping times. 
  
Regional & Remote customers: 
For estimated delivery times to your area, we recommend checking transit times and ordering accordingly.  

 

WAREHOUSE CHRISTMAS OPENING & CLOSING TIMES

Our warehouse teams will be busy processing your orders up until COB Thursday 21st December.

Closing for Christmas, our warehouse will recommence operations on Wednesday 27th December 2023, before closing for the New Year public holidays and recommencing in 2024 on Tuesday, 2nd January (AU) and Wednesday, 3rd January (NZ). 
 
Our team will be working around the clock to get your orders packed, but we do anticipate some delays in transportation during this peak period.  

 

ORDERS PROCESSING AND SHIPPING

Orders will be processed and shipped within 24 hours of acceptance. Whilst we will always do our best to process your order as quickly as possible, minor delays may occur during peak periods, sales and promotions.

DELIVERY SERVICE

Products are only available for delivery in Australia. Haircare Group uses the services of Australia Post, Startrack and other local third parties to deliver to you and accordingly, accepts no responsibility for late delivery, or your failure to receive products which have been dispatched by Haircare Group. StarTrack Couriers' standard operating hours are from 8am to 6pm, Monday to Friday.

SHIPPING TIMES

Shipping times will vary depending upon your nominated delivery address. Please allow between 2-5 business days for metropolitan delivery and 2-10 days to regional and remote destinations. Shipping transit times quoted are typical but can vary due to factors outside our control and that of the carrier. 

 

Delivery FEES BASED ON YOUR LOCATION

The amount of delivery charges payable by you will depend upon the postcode of delivery, and will be charged to you in full at the time your order is placed. Please see the table below for further details. 

CHECK YOUR DELIVERY ADDRESS POSTCODE: ACT   NSW   NT   QLD   SA   VIC   WA   TAS

The below delivery charges apply to Haircare Group salon customers (Prices exclude GST). Excludes schools, distributors, franchise groups, bulky items and equipment. 

ACT Delivery charges Postcodes
Metro $19 0200, 2600 to 2610, 2612 to 2618, 2620, 2900 to 2914
Regional $24 2611

 

NSW Delivery charges Postcodes
Metro $19 1021 to 1891, 2000 to 2082, 2084 to 2234, 2555 to 2560, 2564 to 2567, 2619 to 2620, 2745 to 2748, 2750 to 2751, 2753, 2759 to 2770, 2785
Regional $24 2083, 2250 to 2551, 2563, 2568 to 2594, 2611, 2618, 2621 to 2739, 2749, 2752, 2754 to 2758, 2773 to 2784, 2786 to 2898, 3644, 3691, 3707, 4375, 4377, 4380, 4383, 4385
Remote $27 2899

 

NT Delivery charges Postcodes
Metro $19 0800 to 0801, 0804 to 0839, 0841, 0846 to 0847, 0906 to 0909
Regional $24 0850 to 0852, 0862 to 0872, 0873 to 0886
Remote $27 0803, 0840, 0853 to 0861, 4825

 

QLD Delivery charges Postcodes
Metro $19 4000 to 4207, 4300 to 4306, 4314, 4500 to 4502, 4508 to 4509, 4520, 9000 to 9464
Regional $24 4208 to 4287, 4307 to 4313, 4340 to 4498, 4503 to 4507, 4510 to 4519, 4521 to 4821, 4860, 4865 to 4872, 4878 to 4879, 4982, 9726
Remote $27 4822 to 4859, 4861, 4873 to 4877, 4880 to 4891, 4895

 

SA Delivery charges Postcodes
Metro $19 5000 to 5117, 5121 to 5133, 5140, 5150, 5156, 5158 to 5168, 5800 to 5950
Regional $24 0872, 5118 to 5120, 5134 to 5139, 5141 to 5144, 5151 to 5155, 5157, 5169 to 5734

 

VIC Delivery charges Postcodes
Metro $19 3000 to 3090, 3093 to 3095, 3101 to 3138, 3140 to 3153, 3155 to 3156, 3161 to 3207, 3751 to 3753, 3765, 3785 to 3786, 3789, 3800 to 3805, 3975 to 3976, 8001 to 8205
Regional $24 3091, 3096 to 3099, 3139, 3154, 3158 to 3160, 3211 to 3750, 3754 to 3764, 3766 to 3783, 3787 to 3788, 3791 to 3799, 3806 to 3971, 3977 to 3996

 

WA Delivery charges Postcodes
Metro $19 6000 to 6027, 6029, 6032, 6036, 6050 to 6055, 6057 to 6068, 6077, 6079, 6090 to 6112, 6147 to 6163, 6166, 6800 to 6957, 6959 to 6964, 6970 to 6997
Regional $24 0872, 6028, 6030 to 6031, 6033 to 6035, 6037 to 6044, 6056, 6069 to 6076, 6078, 6081 to 6084, 6121 to 6126, 6164 to 6165, 6167 to 6436, 6438 to 6536, 6556 to 6642, 6753, 6958, 6965 to 6969
Remote $27 6437, 6537, 6646 to 6751, 6754 to 6798

 

TAS Delivery charges Postcodes
Metro $19 7000 to 7011, 7015 to 7019, 7050 to 7055, 7163 to 7170
Regional $24 7012, 7020 to 7030, 7109 to 7162, 7171 to 7254, 7258 to 7470
Remote $27 7255 to 7257

DELIVERY TRACKING

Once your order is processed, you will receive an email from Startrack with your tracking number. You can click on the tracking number link in that email which will take you through to the Startrack Track and Trace portal, or you can enter the tracking number from the email on the Startrack website.

authority to leave

When your order arrives we will require a signature with delivery. This means that the courier needs you to sign for your package unless you select the Authority to Leave option when placing your order online. By selecting the Authority to Leave option you are authorising the courier to then leave the parcel somewhere safe if no one is at the address at the time of delivery.

need help?

For any enquiries around delivery information please contact us.

Contact us

 

Delivery And Services

TRACK YOUR DELIVERY

PROCESSING & SHIPPING ORDERS

NO HANDLING FEES ON ORDERS

STANDARD CREDIT CARD FEES

STANDARD DELIVERY FEES

Not applicable to all customers, terms and conditions may apply.